Protocol development
Build a new protocol.
For straightforward, clearly defined liquid-handling processes. We translate your agreed steps into a Python protocol that runs through flow studio.
Start a protocol projectFrom setup to support.
Installation, protocol development, training and long-term support from the engineers behind the platform.
Your workflow. Automated.
Workflow development
Develop the complete workflow.
We engineer the automated process around your labware, sample data, calculations, operating ranges and liquid-handling requirements, then test and verify it on an i.prep 2 system.
Protocol optimisation
Refine what already works.
Modify workflow logic, add or change labware, adjust operating ranges, troubleshoot liquid handling and improve protocol performance as requirements evolve.
Start with the essentials. Go as far as you need.
Operator
Start with the essentials. Learn how to set up the deck, load labware and consumables, run protocols through flow studio, and keep i.prep 2 ready for everyday use.
Protocol Operator
Make your workflow second nature. Training is built around your protocol, from preparing the deck and sample data to understanding prompts, results and recovery steps.
Protocol Developer
Go beyond running protocols. Learn how to create, adapt and support workflows using Python, flow studio, labware definitions, liquid classes, liquid-level detection, debugging and recovery.
i.prep 2 Integrator
Connect i.prep 2 to the rest of your laboratory. Learn how to integrate through the REST API, WebSockets and simulator, with practical guidance on run control, instrument state, errors, recovery and version compatibility.
Installed. Qualified. Ready.
From delivery to operation
On-site installation
We install i.prep 2 in your laboratory, confirm the agreed configuration and verify that the instrument is operating correctly in its working environment.
Qualification support
Documented IQ, OQ and PQ activities will be completed providing clear evidence of the installed configuration and instrument performance to support your internal quality processes.
System handover
We introduce your team to the installed system, cover routine setup and operation, and provide the agreed installation, qualification, and service records.
* Qualification supports, but does not replace, your own process validation or regulatory responsibilities.
Choose the right level of support for your laboratory.
From remote engineering assistance to fully managed maintenance and software updates, each plan provides a clear level of support for your i.prep 2 system.
Essential Care
- Preventative maintenance (annual)
- Included
- Remote support
- Included
- On-site support
- Available separately
- On-site repair
- Available separately
- Spare parts
- Available separately
- On-site response time
- Not included
- Managed software updates
- Not included
- Protocol support
- Available separately
Professional Care
- Preventative maintenance (annual)
- Included
- Remote support
- Included
- On-site support
- Included
- On-site repair
- Available separately
- Spare parts
- Available separately
- On-site response time
- 72 hours*
- Managed software updates
- Remote
- Protocol support
- Available separately
Complete Care
- Preventative maintenance (annual)
- Included
- Remote support
- Included
- On-site support
- Included
- On-site repair
- Included
- Spare parts
- Included
- On-site response time
- 48 hours*
- Managed software updates
- On-site
- Protocol support
- Available separately
| Essential Care | Professional Care | Complete Care | |
|---|---|---|---|
| Preventative maintenance (annual) | Included | Included | Included |
| Remote support | Included | Included | Included |
| On-site support | Available separately | Included | Included |
| On-site repair | Available separately | Available separately | Included |
| Spare parts | Available separately | Available separately | Included |
| On-site response time | Not included | 72 hours* | 48 hours* |
| Managed software updates | Not included | Remote | On-site |
| Protocol support | Available separately | Available separately | Available separately |
IncludedNot includedAvailable as an additional extra
* On-site response periods are targets rather than guaranteed repair times and remain subject to engineer, site, and parts availability.
Let's make your
workflow work.
Tell us about your instrument, workflow, lab environment and support requirements.
We'll help define the right combination of deployment, development, training and ongoing support.
Phone
+44 (0)1234 417317
Mon–Fri, 9:00–17:30 (UK time)
Location
Bedford, United Kingdom
Supporting integrations and deployments globally.
